I would lik see how many people are using ITIL as a best practice in his organization

I'd like advice about how one might implement ITIL or ITSM best practices in a University environment. I've read the ITIL Service Support and Service Delivery books, and I've found Gartner Group articles and web sites describing how to implement ITIL and ITSM in a corporate environment. Do you have any experience or know anyone with experience implementing ITIL or ITSM best practices within an educational environment?

Is it important to have CISSP, CISA and CISM information systems and security professionals working in an organisation, and how does the credential coupled with relevant experience play a vital part in the successful governance, management and delivery of key goals that are important to business operations and development?